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| dc.contributor.author | YOO PARK, SANG GUUN | |
| dc.date.accessioned | 2019-05-14T00:38:06Z | |
| dc.date.available | 2019-05-14T00:38:06Z | |
| dc.date.issued | 2018-06-07 | |
| dc.identifier.idautor | 1306853720 | |
| dc.identifier.issn | 978-153862519-4 | |
| dc.identifier.uri | https://doi.org/10.1109/ICEDEG.2018.8372335 | |
| dc.identifier.uri | https://ieeexplore.ieee.org/document/8372335 | |
| dc.identifier.uri | http://repositorio.espe.edu.ec/handle/21000/20084 | |
| dc.publisher | 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG | |
| dc.relation.ispartof | 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG, volumen 2018 | |
| dc.rights | openAccess | |
| dc.title | Analysis of COBIT 5 Process 'DSS02 - Manage Service Requests and Incidents' for the Service Desk Terms and conditions Privacy policy Copyright © 2018 Elsevier B.V. All rights reserved. Scopus® is a registered trademark of Elsevier B.V. Using Process Minin | |
| dc.type | Artículo |
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