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Analysis of COBIT 5 Process 'DSS02 - Manage Service Requests and Incidents' for the Service Desk Terms and conditions Privacy policy Copyright © 2018 Elsevier B.V. All rights reserved. Scopus® is a registered trademark of Elsevier B.V. Using Process Minin

Analysis of COBIT 5 Process 'DSS02 - Manage Service Requests and Incidents' for the Service Desk Terms and conditions Privacy policy Copyright © 2018 Elsevier B.V. All rights reserved. Scopus® is a registered trademark of Elsevier B.V. Using Process Minin

YOO PARK, SANG GUUN
URI: https://doi.org/10.1109/ICEDEG.2018.8372335
https://ieeexplore.ieee.org/document/8372335
http://repositorio.espe.edu.ec/handle/21000/20084
Fecha: 2018-06-07

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